Can I visit a brick-and-mortar location? 
Our storefront is currently only available online, but you can find us at markets in the Southern California area! Follow us on Instagram or sign up for our email list to receive the latest updates.

Where is NEEPA HUT based? 
We are based in Los Angeles, California, but the artists who create our beautiful collections come from communities across Southeast Asia.


Can I cancel or change an order before it has been shipped?
Please reach out to us as soon as possible at connect@neepahut.com if you would like to cancel or change your order. We will do our best to accommodate you, but we can’t make any guarantees.

What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Venmo.


Do you do white label or private label? 
We believe that empowering and supporting artisans in Southeast Asia is a collaborative effort, and we are excited to partner with like-minded businesses to customize for private label. Through your order, these craftsmen can earn an income that honors their skill and traditions.


How do I clean and spot-treat my woven items?
Use the upholstery brush on your vacuum and gently sweep it across the surface to remove any dust or dirt that may have settled in the crevices of your woven item.

For spot-treating a stain, first remove any solid material from around the soiled area. Then, apply a mild cleaning solvent. Dampen a white cloth with clean water and wipe away any residue of the solvent—do not over-saturate the natural fibers. Lightly pat the area dry with a white towel.

Fabric linings can be spot-treated with gentle liquid detergent and a damp white cloth. Rub the cloth and detergent over the stain until the stain is removed, and then let the fabric air dry.

Is it okay to leave the crafts outside the sun?
Natural fibers—like seagrass and bamboo—are vulnerable to color fading when left out in the sun. To protect the vibrancy of your woven item, we recommend limiting direct exposure to sunlight or rotating your item to even out the natural fading.

Safety first! 
Our mats are handwoven with natural fibers, which can be slippery on certain surfaces. To avoid accidents, use a non-slip material or tape underneath the mat. Placing heavy furniture on top of the mat is another great way to securely hold it in its place.